This policy applies to Aptuitiv partners only. If you are not an Aptuitiv partner view our customer billing policy.

General Policy

All invoices are due within 30 days of the date of the invoice. 

Hosting Invoices

The following only applies to website, Branch CMS, SSL certificate, redirect hosting or other related hosting invoices.

If payment is not received within 30 days then a notice is sent to you using the normal billing contact method (usually email but sometimes regular mail) informing you that the invoice is overdue and needs to be paid within 14 days of the date of the notice before corrective measures are taken. 

If after 7 days from the date of the first notice payment has not been received then a second notice will be sent to you using the normal billing contact method informing you that the invoice is overdue and that it needs to be paid within 7 days to avoid corrective measures. 

If an invoice has not been paid within 45 days of the date of the invoice then we will be forced to close down your website on the 46th day with us until full payment has been made.

Development Invoices

The following applies to website and/or software development invoices where the service was done for a partner's client. If the service was done directly for the partner and not for their client then the customer billing policy applies.

To accommodate the fact that often partners need to get paid before paying us we are allowing a longer grace period for development invoices. However, we still strongly recommend and prefer if invoices are paid within 30 days.

If a development invoice for services done for a partner's client is not paid in full within 45 days from the invoice date then a notice is sent to you using the normal billing contact method (usually email but sometimes regular mail) informing you that the invoice is overdue and needs to be paid within 14 days of the date of the notice before corrective measures are taken. 

If after 7 days from the date of the first notice payment has not been received then a second notice will be sent to you using the normal billing contact method informing you that the invoice is overdue and that it needs to be paid within 7 days to avoid corrective measures. 

If an invoice has not been paid within 60 days of the date of the invoice then we will be forced to close down your website with us on the 61th day until full payment has been made.

If you are not hosting with us...

If the website or services that we invoiced for is not hosted with us and thus we cannot take corrective actions upon, then in those situations the full amount of the invoice must be paid before the software, website, digital asset or service that is being invoiced for is released.