Support Plan Overview

Here is a break down of the different support plans that are included in the 3 levels of our partner plan.

Our support programs are based on a per client basis. If a client has multiple sites they are all covered under the same level of support.

Standard

Priority Issues	Up to 16 business hour email response time.
Non-priority Issues	Up to 24 business hour email response time.

Priority Issues	Up to 6 business hour telephone response time.
Non-priority Issues	Up to 8 business hour telephone response time.

Priority Issues	Up to 2 business hour telephone response time.
Non-priority Issues	Up to 4 business hour telephone response time.

Business hours are defined as 8:00 AM - 5:00 PM EST